FAQs

Princing and Billing

How am I billed?

Over the period of a month you will receive 2 invoices. Frist invoice is a subscription fee that will give you access to the application and all the features that will allow you to automate your infrastructure. And the second invoice will be a percentage of your monthly savings.

The subscription fee is a fixed price and the percentage will vary depending on your savings. Both concept are according to your AWS monthly spend:

  • Up to $5,000 AWS Spend -> The Silver plan is $25 month + 15% of savings
  • Up to $20,000 AWS Spend -> Gold plan is $90 + 12% of savings
  • Up to $50,000 AWS Spend -> Platinum plan is $225 month + 10% of savings

What does "Subscription fee" mean?

What does “savings” means?

Will I be charged for the resources that I have deployed on AWS?

What is your billing cycle?

Is there any possibility to have a production contingency on my cloud environment when I start using Skytuneup?

How do I know if I am getting the scope of the service that Skytuneup gives to my business?

Account

How do I access to Skytuneup platform?

How do I register to start using Skytuneup platform?

Do I need to sing up for billing before I can enter the portal?

Can I access the portal and my data via smartphone or tablet?

What should I do if I forget my account password?

How do I contact Customer Support?

General

What is a AWS Spot instance?

What is SkySpot groups?

What are the Tuneups and how are they used?

What is a Resource pool?

What is the Scheduler, and how you use it?

What is Backup in Skytuneup platform?